If you get this error, you can start the “Certify” again and SoftRAID will resume the certify where it was before the error. Certify can take a week on larger drives. The only time you are likely to encounter this issue otherwise, is when using disk “Certify”. The “SoftRAID Monitor”, which you see an icon for in the menu bar, is the process that monitors your volumes and will continue to do so even if the SoftRAID application is not running. Quit the SoftRAID Application when not actively managing your volumes. Quick Workaround: There is no reason to keep the SoftRAID Application running. There is no risk to data, or your volumes from this bug. Some systems will encounter this almost daily, while most will never see this problem. Please quit SoftRAID and relaunch it.” We have been unable to find the cause of this bug it is extremely intermittent. When this happens, a dialog box is displayed stating that “An internal part of the SoftRAID application has stopped functioning properly. There is a bug in SoftRAID where the SoftRAID Application loses its connection with the SoftRAID Monitor. Going forward, you should occasionally (weekly/monthly) startup your computer without any USB drives connected, so you can check SMART on your disks.įixed in SoftRAID 6 and MacOS 11 (Big Sur) Do not worry if for example, one of your external disk shows a – next to the SMART status, it means the OWC SMART driver was unable to get SMART from that specific enclosure.Ĥ. If any can pass SMART, then the driver is loading correctly. You should see (depending on the enclosure, not all enclosures can pass SMART data over USB) a status of “SMART – passed” on at least one of your USB disks. You can tell if the drivers have loaded, by running SoftRAID. If Catalina detects any USB drives during the startup process, it will block these extensions from loading.ģ. This is how you allow the SMART USB driver to be loaded. Restart your computer, leaving all USB drives disconnected. This will make sure the USB driver are loaded.Ģ. Then select your startup volume, and “Reinstall SoftRAID Driver”. Go to SoftRAID disk Preferences and make sure SMART USB drivers are enabled. Unmount and disconnect all USB storage from your computer. Make sure the SMART drivers are installed. There is a way to get SMART drivers loading, but it requires you to take some steps.ġ. With the SMART driver loaded, SoftRAID can detect when a disk has a SMART status of “failed”, and can use SMART information on a disk to predict a disk is about to fail because of existing conditions on the disk that are correlated with imminent disk failures. OWC has written such a driver, which is included with SoftRAID. If you want information about a USB drive’s health, you must turn to a third-party extension to enable SMART data to be obtained over the USB bus. The SMART driver included with macOS does not support SMART over USB or FireWire devices. This is part of the enhanced security measures Apple is taking to make macOS less vulnerable to hack attempts. Whenever the last time you used the partition or hard drive in an MS-Windows machine, the partition was not safely or properly unmounted.Catalina blocks many driver extensions from loading at startup. You still must run chkdsk /f inside MS-Windows to fix the error(s). Linux cannot run chkdsk /f, that must be run when MS-Windows is running.įurther on a non-RAID partition: it does not matter how long it has been since you last booted MS-Windows. If the partition is not RAID, then follow the instructions about booting into MS-Windows and running chkdsk /f. If the partition is RAID, then follow the error message about activating the partition and mounting a different device under the /dev/mapper/ directory. If you do not follow the instructions, then you will not be able to mount the partition and be able to access files on the partition.įirst you need to choose whether the partition is RAID. You should follow the instructions before trying to mount the partition. From what you posted, it looks as if one or more of the system checks failed, and the failure(s) resulted in the message you received. When you tell your system to mount partitions, some checks on the partition are performed.
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